Scale Impact
Fractional Head of Operations & Strategic Advisor
Can you scale
without losing
your soul?
I help mission-led organisations grow
with purpose and operational excellence.
The tension every mission-led leader knows
You’re growing. You want to be able to see your impact. Donors want to see impact at scale. Your team is working harder than ever.
But somewhere between the grant applications, the new hires, and the dashboard that no one updates—you started to wonder:
Are we still the organisation we set out to be?
Growth reveals every operational weakness. Tools multiply. Processes fragment. Priorities blur.
Your team is drowning in admin instead of delivering on the mission. Decision-making slows. Morale drops.
And the question keeping you up at night isn’t “How do we grow faster?”
It’s: “How do we grow without losing our soul?”
Who I work with
The scaling consultancy
You’ve grown from 5 to 20 people. Systems that worked when everyone sat around one table are now breaking. You need operational maturity without corporate bloat.
The ambitious charity
Funding is increasing, but so is reporting complexity. You’re stretched thin trying to demonstrate impact while still delivering it. You need clarity and systems that support both.
The purpose-driven NGO
You’re juggling multiple programmes across regions with inconsistent processes and fragmented data. You need integration and coherence without stifling local autonomy.
Social enterprise
You’re navigating the tension between financial sustainability and social mission. You need systems that help you track both—and ensure one doesn’t eclipse the other.
“From scattered tools to smooth, integrated workflows – Luke gave us the structure and systems we need to collaborate effectively and grow with confidence.”
Ali Murrel, Financial
Director, Inherently Human
“Luke’s work helped us take an important step towards data driven, impactful decision making. Combined with initiating the development of our Theory of Change, this has made us a more focused and purposeful organisation.”
Louise Herring, Executive
Director AIM Progress
“Luke brought immediate clarity and structure to our operations. His strategic and practical support has made a tangible difference to how we work and the confidence of our team.”
Andrew Tanswell, Managing
Director, SaniTap
How I work
Most operations consultants will optimise your processes. I’ll help you build infrastructure that reflects your values and strengthens your mission.
>1
Listening First
I don’t bring templates. I understand your unique context, goals, and constraints before proposing anything.
>2
Purpose Before Process
Every system should strengthen your mission. If a tool or workflow doesn’t serve your values, we question why it exists.
>3
Practical Implementation
I build systems that stick, not just frameworks. Playbooks, integrated tools, and rhythms your team actually uses.
>4
Capability Building
My job is to make myself unnecessary. I enable your team to lead independently, not create consultant dependency.
What I won’t do
> Optimise for profit at the expense of people or planet
> Implement systems that extract value rather than create it
> Push automation that depersonalises or dehumanises your work
> Build infrastructure that serves shareholders over stakeholders
> Accept growth as inherently good without asking “growth toward what?”
What I’m here for
> Organisations measuring success by impact, not just revenue
> Leaders who see operations as a form of values-expression
> Teams who refuse to compromise their principles in pursuit of scale
> Work that regenerates rather than extracts
> Infrastructure that protects what makes your organisation special
How we can work together
I will always meet you where you are and tailor proposals to your business. This outlines some of the themes of work that has been identified as being consistently value-adding for clients.
Operational Reset Sprint
3 months
Best for: Organisations under growth strain (duplication, tool sprawl, unclear roles) needing fast stability.
What happens:
> We map your current processes and identify pain points
> Design your future-state operating model
> Implement integrated tools (CRM, project management, finance)
> Create playbooks and train your team
> Establish 30/60/90-day review rhythms
You’ll get: A single source of truth. Fewer spreadsheets. Teams reporting less rework and clearer priorities. Space to breathe.
Impact & Operations Partner
3 – 12 months
Best for: You need operational leadership but can’t justify (or don’t want) a full-time COO.
What happens:
> Embedded support for your leadership team
> Quarterly planning and review cadence
> Portfolio, pipeline, and resource oversight
> Theory of Change → metrics → impact dashboard
> Governance improvements (RACI, decision rhythms)
You’ll get: Strategy translated into operations. Better data for decisions. Stronger management cadence. An impact story you can confidently tell.
Impact Accelerator
6 – 8 weeks
Best for: You’re curious about AI but worried about risks. You want efficiency gains with ethical guardrails.
What happens:
> Use-case discovery workshop
> Rapid pilots (e.g., outreach drafting, summarisation, data enrichment)
> Build guardrails (permissions, prompts, QA checklists)
> Team training and ethical adoption protocols
You’ll get: Hours back in your week. Higher-quality outputs with human oversight. Confidence that AI is serving your mission, not compromising it.
Let’s have a conversation
Let’s have a conversation, you can book a brief call with me here:
Not ready to book a call? Send me an email with what you are working on. I typically respond within 24 hours.
