Services
Operational Maturity Assessment
Duration: 2–3 days · From £700 (sliding scale based on organisation income)
A structured assessment that benchmarks your organisation’s operational maturity across six key dimensions, built specifically for mission-led organisations.
Who this is for
Is this right for your organisation?
The Operational Maturity Assessment is for leadership teams who want an objective picture of organisational readiness. It’s not adapted from a corporate framework – it’s built specifically for the realities of mission-led organisations.
Particularly useful for strategic planning, board reporting, or preparing for scale. Just as importantly, it creates protected time to step back and reflect on how the organisation actually works – rather than rushing into the next plan, hire, or system. Whether you’re a charity, social enterprise, or NGO, you leave with a structured baseline to build from.
Assessment dimensions
Six dimensions of operational maturity
> 1
Governance & decision-making
How decisions get made, delegated, and communicated across your organisation.
> 2
Financial management & sustainability
Budgeting, reporting, income diversification, and financial resilience.
> 3
People, culture & capability
Team capacity, skills development, culture, and leadership pipeline.
> 4
Systems, tools & data
Technology stack, data infrastructure, and how well your tools serve your workflows.
> 5
Impact measurement & learning
How you measure, report, and learn from your impact – and how that feeds back into strategy.
> 6
Strategy-to-operations alignment
Whether your day-to-day operations actually deliver on your strategic intent and mission.
What you get
The facilitated assessment is delivered over 2-3 days and includes:
Facilitated session
A structured session with your leadership team, guided to surface honest assessments across all six dimensions.
Maturity scorecard
Ratings across all six dimensions, illustrated with real examples of what stronger maturity makes possible – like SaniTap scaling from five people to sixty without delivery falling apart.
Development roadmap
A prioritised roadmap showing where to focus development effort for maximum operational improvement.
Written report
A comprehensive report suitable for board or funder reporting, with clear visuals and actionable insights.
Start here – free
Not ready for the full assessment?
Take the free self-assessment. It uses the same six dimensions and the same scoring, in about three minutes rather than a few days. You’ll see your results straight away, and you can ask me to send you the full version to run with your team – along with a clear sense of whether the facilitated assessment is the right next step.