About
The short version: I help organisations that are growing faster than their systems. Here’s how I approach that work, and a bit about who I am.
Who is behind Scale Impact
I’m Luke – a fractional operations lead and strategic advisor based between Glasgow and London. I work with charities, social enterprises, and purpose-driven businesses that are growing faster than their systems can keep up.
I didn’t start in the charity sector. I trained as an engineer and began my career in the commercial water industry, then left to join Engineers Without Borders UK and moved into international development and social enterprise. Through the On Purpose programme – a social-impact-focused MBA – I explored how organisations can grow without losing the values that started them. I kept seeing the same pattern: brilliant people, important missions, operations held together with spreadsheets and goodwill. Scale Impact exists to change that.
What I bring is a combination most operations consultants don’t have: the methodical discipline of an engineering background, the human-centred instincts of someone who’s lived inside the charity and social enterprise world, and a systems-level view of how organisations actually change. I’ve worked with teams of five finding their feet and established charities managing multi-million pound portfolios. I don’t bring a template – I bring the judgement to know which structure will help and which will just get in the way.
You can also find me on LinkedIn, and Scale Impact on its company page.
How I work
Most operations consultants will audit your processes and hand you a plan. I embed in your team, build alongside you, and leave you with systems that actually work without me.
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Start with reality
I spend time inside your day-to-day before making recommendations – talking to your team, sitting in on processes, understanding what actually happens rather than what the org chart says should happen.
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Impact built in
I don’t treat operations and impact as separate workstreams. The systems I build track both, so reporting to funders or the board isn’t a separate exercise – it’s built into how you work.
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Build with, not for
No strategy decks that gather dust. I work inside your tools, configuring systems, writing playbooks, and training your team alongside you – right-sized for your stage, not borrowed from a larger org.
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Leave you independent
Every engagement has an exit plan. Documented processes, review rhythms, and a team confident enough to own what we’ve built together. The goal is always to make myself unnecessary.
Let’s have a conversation
Whether you’re ready to start or just want to think something through, I’m happy to talk.